Help Centre

We’re here to make your experience simple

Let’s make sure yours is exceptional.

Search by product or keyword

Or browse by topic

Check live availability calendars and seasonal tips to book the right time.

  • See real-time available dates in the activity calendar
  • Know peak periods (e.g. school holidays or public events)
  • Some activities sell out fast — book early to secure a spot

Flexible schedule? Filter by “Free Cancellation” to stay flexible.

Find tours and activities that match your travel style, needs, or group.

  • Family-friendly or kids under 5? No problem.
  • Travelling solo or in a group? Choose based on size.
  • Want relaxed? Or adrenaline-packed? We’ve got both.

You can also filter for activities with low physical effort or accessibility support.

Be prepared for a great day out.

  • Comfortable walking shoes and weather-appropriate clothing
  • Water bottle, sunscreen, and hat for outdoor activities
  • Your booking confirmation (digital or printed, as noted on your voucher)
  • ID if required (especially for certain activities like tastings or age-restricted experiences)

Some tours may have specific gear or packing suggestions — check the tour description or ask the provider directly.

Tours run in most weather — here’s what to expect:

  • Light rain or wind usually won’t affect your tour
  • In the case of unsafe weather, the provider will contact you with rescheduling or refund options
  • Always check your messages and email the day before your tour in case of updates
  • If you’re unsure, contact the tour provider listed on your voucher

Planning a trip with kids? Here’s what to consider:

  • Check age restrictions listed on the tour page
  • Some activities are free for infants — this will be clearly shown
  • Booster seats or child restraints may be available — contact the provider after booking to confirm
  • You’re welcome to bring your own child equipment (e.g., prams, carriers) — just ensure it’s suitable for the tour conditions

Your safety is our top priority — here’s what to know.

  • Tours follow local safety regulations and guidelines
  • It’s recommended to have personal travel insurance that covers cancellations, accidents, or health needs
  • Always follow the tour provider’s instructions on the day

If you have health concerns or special conditions, please contact the provider in advance.

What you see is what you pay — no surprises at checkout.

  • All prices include GST (unless noted)
  • Per person or per group pricing is clearly displayed
  • Optional extras (meals, photos, upgrades) are shown before you pay
  • No hidden booking fees

You’ll always receive a full price breakdown before completing your booking.

Your ticket to adventure — here’s how it works.

  • Most tours don’t require printed tickets — digital is fine
  • Show your voucher on your phone or device when you arrive
  • Vouchers include meeting locations, times, and important info
  • Some tours may require you to exchange your voucher for a physical ticket — check the notes in your confirmation

Your safety is the provider’s priority — follow any instructions from your guide.

  • Let the guide know if you have health concerns or need extra support
  • Follow all safety briefings and local regulations
  • Children must be supervised at all times by an accompanying adult

Here’s what happens when you cancel.

  • If eligible for a refund, the provider will process it through the original payment method
  • Refund timelines vary by provider and bank — typically within 5–10 business days
  • You’ll receive confirmation once your cancellation is processed

If you haven’t received your refund after this period, reach out to the provider listed in your confirmation.

Your personal information matters.

  • We use secure systems to protect your data and payment details
  • Information is only shared with the tour provider to deliver your experience
  • We do not sell or share your information for marketing without your consent

Read our full Privacy Policy for more detail.

Understand how pricing works and how to save.

  • Price per person or group is shown clearly on every activity
  • Watch for:
    • Early-bird or last-minute deals
    • Group and child pricing
    • Limited-time promo codes
  • All prices are shown in AUD and include tax unless noted

You’ll always see the full breakdown before confirming your booking.

Whether it’s your first time or you’re a returning adventurer, we’ve got tools to help you plan a trip worth remembering.

  • Discover top attractions, trending tours, and hidden gems
  • Explore city guides, trip highlights, or 48-hour curated itineraries
  • Use the Wishlist (heart icon ♥) to bookmark tours and experiences

Try searching a destination — we’ll show you local must-dos, photos, and ratings to help you decide.

Booked with the wrong email? Need a name corrected?

  • Contact us as soon as possible so we can help update your details
  • Make sure all guest names match what’s required for the tour (e.g. photo ID for certain experiences)

Many tours cater to travellers with mobility needs — here’s what to look for:

  • Filter by “Wheelchair Accessible” or check the activity description for access details
  • Look for notes on steps, uneven surfaces, or assistance available
  • For specific questions or requirements, we recommend contacting the tour provider directly after booking

If mobility access is essential, consider reaching out before booking to confirm suitability.

Know where to go and when to arrive.

  • Your voucher or confirmation email includes the exact meeting location, time, and check-in instructions
  • Arrive early — most tours require check-in 10–15 minutes before departure
  • Some locations may be hard to find or have limited parking — allow extra time
  • If you’re unsure where to go or are running late, contact the tour provider directly using the details in your confirmation

Need to update details or switch to a different date?

  • Some providers allow changes (e.g. date, time, participant info) — policies vary by tour
  • Check your voucher or confirmation email for details on what’s possible
  • Contact the tour provider directly to request a change — their contact info is in your confirmation email
  • Last-minute changes may not be available depending on the tour’s terms

The earlier you get in touch, the more flexibility you’ll have.

Looking for a tour in a specific language or with cultural considerations?

  • Some tours offer guides who speak other languages — check the tour details or use filters
  • For particular requests or cultural considerations, we recommend discussing directly with the provider

You can add a note for the tour provider during checkout under “Special Requirements”. This is the best place to:

  • Mention dietary needs
  • Request accessibility support
  • Ask about child seating or pram space
  • Specify language preferences

For anything essential to your participation, follow up directly with the provider after booking using the contact details in your confirmation email.

Most experiences offer free cancellation — within the listed timeframe.

  • Cancellation policy is shown on the tour page before you book
  • You’ll also find it in your confirmation and voucher
  • If your booking meets the cancellation criteria, you can cancel through your account or contact the provider directly
  • If you’re outside the cancellation window, refunds may not apply — check with the provider

Always review the cancellation terms before confirming your booking.

Easy ways to retrieve your voucher before your tour.

  • Use the link in your confirmation email
  • Log into your account to view past bookings and vouchers
  • Some vouchers may be downloadable as PDFs — handy for offline use

Tip: Take a screenshot or download your voucher ahead of time if you’re heading somewhere with limited reception.

Need assistance with a booking, question, or issue?

  • Use the Help Centre topics to find quick answers
  • For tour-specific questions or urgent matters (e.g. running late), contact the tour provider directly — their info is in your confirmation email
  • For general booking support, refer to the contact section on our main site
Load More
No more topics to show

Not Sure Where to Start?

We’ll guide you step-by-step to the right solution

Launch Help Wizard

Still need help?

Can’t find what you’re looking for?

Or give us a call or send us an email.